📢 During sales or promotional events, delivery may take longer than the typical stated times below:
Order Tracker
You can track your orders here
Shipping Cost
Free shipping for UK orders over £99 GBP; otherwise, a £9.95 GBP flat rate will be applied.
Delivery Times
We use IK Post or Sendle based on the size of the package. If you are not home for delivery, you will be left a slip to collect your parcel at your nearest post office.
United Kingdom: 8 -12 business days
Please note: For United Kingdom customers, the shipping information won’t be available until the parcel is received by Royal Mail.
Important Notice: Canada Post has suspended all deliveries to and from Canada due to an ongoing union strike, which will continue until further notice. As of 27 November 2024, all services are temporarily halted. If an order has been placed, it will be cancelled immediately.
Rest of the World: 14-28 business days.
Items will be shipped from our warehouses in Melbourne, Australia or Hong Kong, China depending on availability.
If you have waited for more than 4 weeks, please send us an email at info@vasemaster.shop. We will endeavour to find the whereabouts of your order and will do our best to get your order to you as soon as possible!
Order Processing Time
Most items will be shipped within 1-2 business days but could take up to 7 business days due to the high volume of orders we receive. Orders placed after Friday at 4 PM AEST (Sydney/Melbourne time) will be processed the following Monday. If you place an order using PayPal e-check, your order will be shipped out after the payment clears. Please double-check all personal and postage details (phone number, email, door number, etc.) when completing your order. We do not take responsibility for stolen or missing packages.
International Shipping
Yes, we offer international shipping!
We do not charge taxes on our products. However, you will be responsible for any import duties or customs that your country may apply to your order.
Items will be shipped from our warehouses in Melbourne, Australia, or Hong Kong, China, depending on availability.
Multiple Tracking Numbers:
You will be provided multiple tracking numbers if the items are shipped separately. Please allow up to 14 days for all your parcels to arrive.
Payment Methods
At this time we accept all major credit cards through Shopify Pay, PayPal, After pay and ZIP.
Handling Personal Information
We adhere to the highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.
CONTACT INFORMATION
👤 Support 9:30 AM- 8:30 PM
📞 Phone: +44 7414848795
📩 Email: info@vasemaster.shop
🏦 Address: Greenwich Gardens, Newport Pagnell, MK16 0NR, United Kingdom